Terms and Conditions

ShowMe Labs SL, with registered office at Avenida de Europa 7, P1 43, Pozuelo de Alarcón, 28224, with N.I.F. B21952239, registered in the Mercantile Registry of Madrid, hereinafter "ShowMe" provides the ShowMe site and its related services ("Services"), in accordance with the terms and conditions ("Terms of Service") set forth below.

Please read them carefully before proceeding to use the Services provided. ShowMe reserves the right to update and modify the Terms of Use without any prior notice.

New features that may be added to the Services shall be subject to the Terms of Use. Your continued use of the Service after any such modifications have been made will constitute your agreement to such modifications. You can always review the most recent version of the Terms of Use at https://getshowme.ai/terms.

Violation of any of the Terms of Use will result in the termination of your account.

1. Account terms and conditions

Only those eighteen (18) years of age or older may access this Service.

You must provide a full legal name, an email address, and any other information required to complete the registration process.

You are responsible for maintaining the privacy of your account. ShowMe will not be liable for any loss or damage that may result from your failure to protect your login information, including your password.

2. Payment and access

Subscription plan

The ShowMe Service will be provided on the basis of a Subscription. The Subscription may be for annual or monthly periods, and ShowMe reserves the right to offer any other periodicity.

The Subscription for each period will be charged in advance and is non-refundable. There will be no refunds or credits for partial periods, and there will be no refunds if you do not use the Service during the period of time that your Subscription is active. Likewise, no refunds will be given for non-use of licenses you purchase at the beginning of your Subscription. No exceptions will be made in any case.

A valid credit card is required to make payments. ShowMe reserves the right to accept other payment methods if necessary.

If during the life of your Subscription you wish to purchase a higher plan, you will be billed for the proportional part immediately.

If you want to change your Subscription to a lower plan, you may do so at any time up to 10 days before the end of your Subscription and the change will be effective at the end of the period. In any case, no refunds will be made.

Unless the cancellation of the account is requested as indicated in the "Cancellation and Termination" section, at the end of the Subscription period, the Subscription will be automatically renewed for periods of equal duration. In such cases, at least the number of licenses that were in use 10 days prior to the renewal date will be maintained.

No fee includes any taxes or duties required by your governmental authorities. Only you are responsible for the payment of these taxes and duties.

All invoices issued by ShowMe shall be due immediately and, therefore, will be collected on the same date of issuance.

In case invoices are not paid by Customer within thirty (30) calendar days, ShowMe may terminate the business relationship in whole or in part as well as suspend access to the Service, without liability and without prejudice to its right to reclaim all unpaid amounts, as applicable. Timely compliance with the payment obligations set forth in the invoices constitutes an imperative requirement, the failure to comply with which entitles ShowMe to unilaterally terminate the terms and conditions in force.

Pilot programs

From time to time, ShowMe may offer pilot programs ("Pilots") to select customers, providing limited access to its Services for a specified duration and at a mutually agreed cost. Upon the expiration of the Pilot period, access to the Services will automatically terminate without the requirement of any further notice from ShowMe. Customers wishing to continue access to the Services after the Pilot concludes must enter into a separate subscription agreement.

The agreed price for the pilot should be paid by Customer before the start of the Services using the instructions provided by ShowMe.

3. Changes in service and fees

ShowMe reserves the right to change the prices of the fees for the services and products offered with 15 days' notice. Notifications of fee changes will be notified to Customers by email.

In turn, ShowMe reserves the right to adjust the fees for its services upwards in the event of an increase in the Consumer Price Index (CPI). This clause implies that ShowMe may make changes to the rates in response to changes in the economic environment as reflected by the CPI.

4. Service continuity

4.1 System Availability Assurance ShowMe agrees to use commercially reasonable best efforts to keep the system in continuous, uninterrupted operation to ensure that Customers can access the Service uninterrupted throughout the term of the Agreement. However, it is recognized that there are circumstances beyond ShowMe's control that may cause temporary interruptions, such as scheduled maintenance events, technical upgrades, providers' outages or force majeure situations.

4.2 Scheduled Interruptions In the event of scheduled interruptions necessary to carry out updates, upgrades or maintenance work, ShowMe undertakes to notify Customers in advance by email or from the getshowme.ai website. We will endeavor to carry out such outages at times that minimize the impact on Customers' operations.

4.3 Force Major Interruptions In case of unscheduled interruptions caused by force majeure events, ShowMe will not be held liable for the temporary failure to provide the Service. Force major events include, but are not limited to, natural disasters, acts of war, civil unrest, acts of terrorism, strikes, lockouts, telecommunications infrastructure failures and other circumstances beyond ShowMe's reasonable control. During such periods of disruption, ShowMe will take reasonable steps to mitigate the effects and restore access to the Service to the extent possible. Customers will be notified of such interruptions and updated information on service restoration will be provided as soon as practicable under the circumstances.

These points reinforce ShowMe's commitment to providing reliable access to the Service to ensure Customers' satisfaction and continued success in using ShowMe.

6. Cancellation and termination

Only you are responsible for the appropriate cancellation of your Subscription. You may request cancellation at any time by contacting us at quique@getshowme.ai.

You may cancel your Subscription at any time up to 10 days prior to renewal. The effective date of cancellation will always be at least 30 days from the date of notice. If you do not cancel your Subscription within the stipulated 10 days prior to renewal, your Subscription will automatically renew and you will be responsible for any invoices and charges related to your Subscription.

If you are receiving a commitment discount and/or have a commitment period attached to your subscription, you will be required to pay the outstanding fees until the end of the commitment period.

Accounts with an annual commitment automatically renew for consecutive 12-month periods. For example, an account that acquires the commitment of permanence on March 1, 2025, will be automatically renewed on March 1, 2026 for another 12 months, having a commitment of permanence until March 1, 2027.

ShowMe reserves the right to modify or suspend, temporarily or permanently, your account at any time for any reason without prior notice or refund. ShowMe also reserves the right to delete all Content associated with your account. ShowMe may refuse Service to any natural or legal entity for any reason at any time.

7. Copyright and intellectual property

ShowMe, its partners or its suppliers own the Intellectual Property rights in any and all protectable components of the Service, including but not limited to the Service name, artwork, all software associated with the Service and user interface elements contained in the Service, many of the individual features, and related documentation.

You agree not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any facet of the Service that ShowMe, its partners or its suppliers own. You also agree and undertake not to use any robot, spider, other automated device, or manual process to monitor or copy any content of the Service.

ShowMe will not claim any rights in the Intellectual Property of the Content you upload or provide to the Service. However, by using the Service to submit content, you agree that third parties may view and share your Content.

In addition, the breach by the Customer or User of these Terms and Conditions, in particular with respect to an infringement of the Intellectual Property rights of ShowMe or any incident related to the price or payment for the use of the Platform or other services, may lead to the immediate adoption, by ShowMe, of any other action that may correspond to it, being able to terminate the Subscription or any other right granted to the Customer or User, without notice, and without entitling the Customer to claim compensation for damages of any kind.

8. Privacy and data protection

When you enter or share your data with our Services, we do not own that data but you authorize us to use, copy, transmit, store, analyze and create backup copies of all data you have submitted to ShowMe, including personal data about you or others, to:

• Use it in our Services
• Improve, develop and protect our Services
• Create new Services
• Communicate with you about your commercial relationship with us
• Send you information that we think may be of interest to you based on your preferences

Please see our Privacy Policy for details of our privacy practices. By using ShowMe, you acknowledge that we may collect information that is considered personal information and/or sensitive information for current laws. You further acknowledge that you will be solely and exclusively responsible for providing all necessary controls on your website, as well as obtaining any consent that you may be legally required to obtain from your customers.

ShowMe does not process "sensitive personal data" under the GDPR, including the following:

• Racial or ethnic origins
• Political opinions
• Religious or philosophical beliefs
• Membership in associations and/or unions
• Genetic data
• Biometric data
• Data relating to health, sex life or sexual orientation

By accepting the terms contained in this Agreement, including its attachments, you agree not to store any such data on ShowMe and acknowledge that you represent and warrant that you will comply with all applicable laws, including but not limited to privacy and data protection laws, and that you will indemnify ShowMe for any third party claims relating to your violation of such laws in your use of the Service. Our Privacy Policy is incorporated by reference and made a part of this Agreement.

9. Confidential information

By using our Service, you may share confidential information with us and we may share confidential information with you. We both agree to take reasonable steps to prevent the other party's confidential information from being accessible to unauthorized individuals. Both parties may share the other party's confidential information if required to do so by any legal or regulatory authority.

10. Customer service and support

Communication Channel ShowMe provides several communication channels to access technical support. These channels may include email, vídeo-chat, knowledge base and live chat.

Response Time ShowMe is committed to providing technical and user support in a timely manner. However, it is important to note that due to the nature of the issues and the possible need for in-depth investigations, immediate resolution of all issues cannot be guaranteed in all cases.

ShowMe works hard to ensure that Customers receive the best possible support and that any technical issues are addressed in a timely and efficient manner.

11. General terms and conditions

You understand and agree that the Service is provided on an "as is" and "as available" basis. ShowMe disclaims any responsibility for the availability, timeliness, security or reliability of the Service. You assume all risk and liability for your use of the Service.

You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written consent of ShowMe. You may not use the Service to store, host, or send harmful or unsolicited email (spam).

You understand that the Service may be used for the transmission of your Content, and that during this process, your Content, including invoices, payment notices, and personal messages, may be transferred unencrypted over the Internet.

You may not use the Service to transmit any viruses, worms, or any other malicious or harmful content.

ShowMe makes no guarantees regarding (a) your ability to use the Service, (b) your satisfaction with the Service and (c) that the Service will be available at all times, uninterrupted, and error-free.

Neither ShowMe, its partners nor its sponsors are liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages of any kind arising out of or in any way connected with your use of the Service. You may only remedy your dissatisfaction with the Service by discontinuing use of the Service and terminating your account.

If any condition described herein is invalidated or unenforceable, the enforceability of any of the remaining conditions shall not, in any event, be affected.

You agree to hold harmless and indemnify, as the case may be, ShowMe and its partners, representatives and employees from and against third party claims related to your use of the Service, including liability or expense arising from claims, losses, damages of any kind, litigation, judgments, court costs and attorneys' fees, of any kind. In such event, ShowMe will provide you with written notice of such claim, suit or action.

Any questions regarding the Terms of Use should be directed to the ShowMe team: quique@getshowme.ai. The failure of ShowMe to exercise any right provided in these Terms of Use shall not be deemed a waiver of any such right.

The Terms of Use establish an absolute understanding between you and ShowMe with respect to the Service and prevail over any prior agreements reached between you and ShowMe (including, but not limited to, any prior versions of the Terms of Use).

It is your duty to periodically review these terms and conditions. In the event that you continue to use the ShowMe platform and/or software following a modification to these terms and conditions, you will be deemed to have expressly and unreservedly accepted such modification.

The Terms, and your relationship with ShowMe under these Terms, shall be governed by Spanish law. You and ShowMe agree to submit to the exclusive jurisdiction of the courts of Madrid to resolve any legal matter in connection with the Terms. Without limiting the foregoing, you agree that ShowMe may seek injunctive relief (or other equivalent urgent relief) in any jurisdiction.